Portfolio

two recent work examples, more to come soon

 

A compilation of product, brand, and marketing work done by my team at Meta in partnership with Ueno, a design agency.

Facebook Assistant to Meta AI

Reality Labs Organization

Position Held

Director and Head of Design for Facebook Assistant, 2019-2023

I grew and developed a team of Product Designers, Conversation Designers (creating the discipline at Meta), Design Prototypers, and Design Program Managers from six to ~50 at it’s peak. Together, we envisioned Meta’s first party Assistant that could work not only on Meta’s Family of Apps, but also all of its first party Reality Labs hardware like Ray-Ban Stories, Ray-Ban Meta, Quest, Portal, and the future AR Glasses (Orion, announced at Connect ‘24). This was a cross-company endeavor that required partnership and influence with our most senior executives up to and including Mark.

We delivered:

  • Branding, Character Development and Personality, Attention System, Custom Voices

  • Multimodal interaction patterns for App, 10 ft. Devices, VR, AR, Light, Sound, and Voice

  • Multiple Wake Words and dozens of domains spanning calling, messaging, sharing, search, utility (weather, time, reminders). We created scripted interactions, AI prompt interactions, and Natural Language Generation models to support these interactions.

  • Shipped the first version of the Assistant on Ray-Ban Stories and advanced the technology and interaction patterns that became Meta AI.

  • A developer tool and platform for third parties to create their own domains.


Using LLM technology, we created non-playable characters in key Horizon Worlds.

Horizon Worlds: Connecting in The Metaverse

Reality Labs Organization

Position Held

Product Design Director, Meta Horizon Consumer and Platform, 2023-2024

I led the Consumer and Platform Product Design team for Horizon Worlds, Meta’s Social Network in the Metaverse. I inherited a team of ~35 (about 30 Product Designers and about 5 Prototypers). My goals were to:

  • create creative cohesion and a standardized design system

  • integrate many creative disciplines into our design process

  • make progress on tricky key interactions, like world to world travel, quick access wrist UI, and developing AI driven non-playable characters

These improvements, along with others, helped us achieve our business goal of reaching product market fit.

Redesigning The Metaverse

An example of how we redesigned the Horizon system as we expanded the brand to encompass both Quest system OS and Horizon Worlds, Meta’s cross-platform social space. The new system needed to reach a broader audience with flexibility to work for utilitarian use cases (e.g. computing and work) and entertaining (e.g. media and gaming), while also increasing the craft and consistency of design elements and interactions.

 

Before

After

 

American Express Serve

Enterprise Growth Business Unit

Positions Held

Senior Manager, Creative 2011-2014

Creative Strategist 2010-2011

 
 

American Express Serve Redesign ~2011

With the rebranding of Serve we updated the mobile site with new design assets and a new messaging strategy that aligned Serve with the American Express Membership Effect which seeks to enrich life and drive commerce through the power of the Amex network.

Serve from American Express went through a re-branding effort. Now calling ourselves American Express Serve, we needed to articulate the new positioning. I wrote the brand guidelines including our manifesto and content strategy and directed the visual identity guidelines. Design by 1 Trick Pony.


Mobile App Redesign

Content Development, Information Hierarchy, Writing, Contributed to Design Direction


PayBills

Pay Bills allowed a Serve user to pay any person or business from their Serve Account. Building this feature required a total change to our navigation, layout, and content design.


Zynga Serve Rewards

Many of the “new middle class” who couldn’t afford bank fees, relied on prepaid cards that didn’t earn rewards. A large part of this population were active playing Zynga games on Facebook like Cityville, Farmville, and many more. We partnered with Zynga to create Zynga Serve Rewards designing and writing a mobile site and an in-game experience leveraging game design interaction principles.

American Express Serve at SXSW 2012

Serve went to SXSW with GroupMe showing a demo app that merged group text messaging with group payments. We celebrated at the GroupMe grill where we gave away postcards with QR codes from Scan.me. Scanning the code helped grill goers find our Trivia Girl so they could answer her questions and have the chance to win money in a Serve account. We also gave away some very popular slap koozies.

The GroupMe Grill was a destination for all the free grilled cheese and beer you could eat, but no one ate as much as professional competitive eater Kobayashi who set the world record eating 13 grilled cheeses in 1 minute.